Privacy Policy

Danielle Victoria Design, operating through matchewan.com ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, enquire about our services, or engage us for interior design work.

Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address provided when you submit an enquiry form, book a consultation, or contact us directly.
• Project information: details about your property, renovation scope, budget parameters, and design preferences shared during consultations or correspondence.
• Technical data: IP address, browser type, operating system, referring URL, pages visited, and time spent on our site, collected automatically through cookies and server logs.
• Communication records: emails, messages, and notes from phone calls or meetings related to your enquiry or project.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide information about our services.
• To schedule and conduct design consultations and project meetings.
• To prepare proposals, contracts, and project documentation.
• To communicate with you about the progress of your project.
• To improve our website, services, and client experience.
• To comply with legal obligations and protect our legitimate business interests.

Legal Basis for Processing

We process your personal information on the following legal grounds: your consent (where you have provided it), performance of a contract or steps taken at your request prior to entering into a contract, compliance with legal obligations, and our legitimate business interests in operating and improving our services.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep your information confidential. We may also disclose information where required by law, regulation, or legal process.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for two years after your last interaction with us. Project-related information may be retained for seven years following project completion to comply with professional and legal obligations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent to processing at any time, request restriction of processing, or object to processing based on legitimate interests. To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:

Danielle Victoria Design
Email: info@matchewan.com
Phone: 02 9960 1901